Software requirements:

Click here to check whether the following software components are installed on your computer.

• Microsoft Internet Explorer or Netscape Navigator, version 5 or higher.
• Windows Media Player, version 7 or higher.
• Macromedia Flash Player (available with Microsoft Internet Explorer 6).
• Adobe Acrobat Reader, version 4 or higher.
• Microsoft Word or MS Word Viewer.
• JavaScript and Cookies enabled on browser.

Hardware requirements:

• Operating System: Microsoft Windows 98/NT4/2000/Me/XP.
• Processor: Pentium III or higher recommended.
• Memory: 128MB RAM or higher recommended.
• Video Graphics Adapter: VGA capable of displaying at least 16-bit color at 800x600 pixel resolution.
• Sound Card: 16-bit or higher recommended.
• CD-ROM Drive: 4X or faster recommended (for users without broadband connection).
• Internet access via 56K modem or broadband connection.

Monitor display resolution: 800x600 or higher recommended. Please refer to the Frequently Asked Questions section for instructions on changing your display settings.

Remember to check for the above system requirements when you view TNEEL on a different computer.

Please refer to the Overview section for information on the following topics:

• Navigation
• Learning styles
• Multimedia: CD vs. Streaming
• Topic Hub pages
• Pre- and Post-Assessment
• Progress

Windows Media Player is used to play the TNEEL audio and video clips. Activating any audio or video link automatically runs Windows Media Player on your computer if it is selected as the default. Click here for instructions to select Windows Media Player as your default player.

The Media Player controls are similar to a VCR remote control. If you need more help, or would like to customize your player, try the Help Topics in the Help menu of the Windows Media Player.

Please refer to the Frequently Asked Questions section for help with problems in the following areas:

• Log-in
• TNEEL Preferences
• Navigation
• Printing
• Playing audio/video files
• Web links

Most technical problems encountered while using TNEEL can be solved by making sure that the required software components are installed.

Click here to check whether the required software components are installed on your computer.

The TNEEL developers can provide support for issues that are directly related to the TNEEL program, such as TNEEL buttons or links that do not work and suggestions for TNEEL improvements.
Contact the TNEEL development team at tneel@uic.edu

• Why doesn't the Preferences page show my topic selections?
  The most likely reason for this problem is that cookies are disabled in your browser. Cookies are small text files that contain information about your TNEEL preferences. The solution is to enable cookies, as explained in the FAQ "How do I enable cookies in the browser?".
  
  
• When I click CONTINUE on the Preferences page, I get the following message: "Page Cannot Be Displayed".
  The most likely reason for this problem is that cookies are disabled in your browser. Cookies are small text files that contain information about your TNEEL preferences. The solution is to enable cookies, as explained in the FAQ "How do I enable cookies in the browser?".
  
  
• How do I enable cookies in the browser?
  Ways of enabling cookies in the browser vary, depending on what browser and which version of the browser you are using. The status bar, which is located at the topmost of your web page screen, indicates whether you are using Microsoft Internet Explorer (IE) or Natscape. To find out which version of the browser you are using, click Help in the menu bar at the top of the screen, select "About < your browser>".
  Following are ways to enable cookies for IE 5.0 and IE 6.0.
  For Internet Explorer 5.0:
  Tools-->InternetOptions-->Security-->Customer-->click "Enable" under cookies
  For Internet Explorer 6.0:
  Tools --> Internet Options --> Privacy --> Advanced --> Uncheck "Override automatic cookie handling" and click OK
  
  For Netscape Navigator:
  Edit --> Preferences --> Privacy & Security --> Cookies --> Enable all cookies
  
  
• I get the following message on the login page: "The TNEEL web course requires a browser which supports JavaScript. Please change your browser security setting to enable scripting."
  The reason for this message is that scripting is disabled in your browser. The solution is to enable scripting, as explained in the FAQ "How do I enable JavaScript in the browser?".
  
  
• How do I enable JavaScript in the browser?
  Internet Explorer:
  Tools --> Internet Options --> Security --> Custom Level --> Under Active Scripting, click on "Enable"
  
  Netscape Navigator:
  Edit --> Preferences --> Advanced --> Check "Enable JavaScript for Navigator"
  
  
• How do I change my monitor display settings?
  Start --> Settings --> Control Panel --> Display --> Settings --> Move the Screen Area slider to desired setting.
  Colors should be set to at least 16 bit.
  
  
• How can I print a page in TNEEL-SS?
  Internet Explorer:
  Click the Print button on the browser toolbar.
  Another method is to right-click on the page and select "Print" from the dropdown menu.
  
  Netscape Navigator:
  Click on the page that you wish to print, then click the Print button on the browser toolbar. When the Print dialog box opens, choose "The selected frame" and click OK.
  
  
• How can I play an audio or video file in TNEEL-SS?
  Click the AUDIO or VIDEO button or the link associated with a video or audio clip to start the Windows Media Player program which plays the clip. Refer to the FAQ "How can I make Windows Media Player my default player?" for information on making Windows Media Player your default player.
  Note: If you do not have a broadband connection, you need to have the TNEEL Multimedia CD in your CD-ROM drive.
  
  
• How can I make Windows Media Player my default player?
  In Windows Explorer, choose Tools --> Folder Options --> File Types
  From the Registered File Types list, choose Movie File(MPEG) and click Edit
  On Edit File Type Window, click Edit, enter "C:\Program Files\Windows Media Player\wmplayer.exe" /Open "%L" in Application used to perform action textbox and click OK.
  Repeat for the following file types: MP3 Format Sound(mp3), Windows Media Audio/Video File(wmv).
  
  
• When I attempt to link to another web site, I get the following message: "Page Cannot Be Displayed"
  This may occur if the web server is not available or if the web address has changed. Attempt to link to the website at a later time or search for the organization name by using a search engine such as Google (www.google.com).
  
  
• When I point to an image on a web page, a bar appears on the image. How can I make it disappear?
  
  The image toolbar in Internet Explorer makes it easy for you to save, print, or e-mail images that you find on the Web. To disable the image toolbar, right-click on it and select "Disable image toolbar".
  
  
• Why are some graphs so small and blurred?
  On some Internet Explorer web browsers (Internet explorer version 6), some graphs are automatically reduced in size to the point they become unreadable. This issue is a feature of IE and not a TNEEL-SS error.
  To obtain a clear graph, move the mouse pointer over the small graph. An icon pops up with four blue diagonal arrows. If you move the mouse pointer over the icon it says "Expand to regular size." Click on the icon to return the graph to full size and see the content details.
  To permanently turn off shrinking the graphs, click Tools/Internet Options/Advanced at the top of the IE window (tab when dialog box popped up) and uncheck "enable automatic image resizing" under Multimedia.